9wgame Privacy Policy
This page openly explains how 9wgame protects your personal information and why it is collected.
Introduction and Purpose
9wgame is a secure and trustworthy online gaming platform built for Myanmar players. This Privacy Policy ("Policy") explains how we collect, use, store, and protect the personal information of individuals who use 9wgame's services — including the website, mobile platform, and all communication channels.
By continuing to use our website or services, you are considered to have accepted the terms set out in this Policy. If there is anything in the Policy you do not understand, you can contact [email protected] to ask.
This Policy covers 9wgame's website https://9wgame.run and all related services. This Policy may be updated at any time, and changes take effect as soon as they are published on the website.
1. Types of Personal Information Collected
We collect only the information that is necessary to provide our services. The types of information collected are as follows—
a) Information provided directly
- Name, phone number, and contact details provided when registering an account
- Payment information related to financial transactions (KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer)
- Copies of national registration card or identity documents provided during KYC (Know Your Customer) verification
- Messages and information provided when contacting customer support
b) Automatically recorded data
- IP address, browser type, device information
- Website session logs
- Game history, deposit and withdrawal records
- Data collected from cookies and similar tracking technologies
c) Data received from third parties
- Transaction confirmations sent by payment service providers
- Data from fraud prevention and verification services
2. How is your information used
The personal data we collect is used only for the following purposes—
- Account management: Account creation, registration verification and access security
- Financial transactions: Processing deposits and withdrawals and maintaining records
- Customer service: Handling enquiries and complaints
- Security: Preventing fraud, money laundering and bot activity
- Service improvement: Platform upgrades and bug fixes
- Legal compliance: Keeping records to meet applicable legal requirements
- Promotions: Sending relevant offers based on your preferences and game history (you can opt out at any time)
We will not use data collected for one purpose for a different purpose without a clear link or prior notice.
3. Cookies and tracking technologies
9wgame uses cookies and similar technologies on the website. Cookies are small data files stored in your browser that help the website run more smoothly.
Types of cookies we use
- Essential Cookies: Required for login verification, security and core website functions
- Preference Cookies: Save your language and preferred settings
- Analytics Cookies: Collected to analyse how the website is used and improve our service
You can block cookies through your browser settings, but please note that doing so may limit some website functions.
4. Data sharing policy with third parties
We will not sell, rent or transfer your personal data to anyone for advertising purposes. Data may be shared with third parties only in the following cases—
- Payment processors: To complete transactions related to KBZPay, Wave Money, AYA Pay, CB Pay and bank transfers
- IT and hosting providers: Companies supporting platform operations — bound by data protection agreements
- Legal and compliance matters: To relevant authorities where required by law
- Fraud prevention: As part of the process to prevent financial crime
Data will only be shared with any third party after a confidentiality agreement is in place.
5. Data retention and deletion
Collected data will be retained for as long as needed to fulfil its purpose or to meet legal requirements—
- Account data: From the date the account is opened until it is closed, and for the legally required period thereafter
- Financial records: Retained for the period specified by applicable law
- Customer communication records: For a set period after the enquiry is resolved
- Analytics data: Kept for a period for service improvement purposes, then converted to anonymized form
To request account deletion, contact us directly at [email protected]. If any data cannot be deleted immediately due to legal obligations, we will explain the reason.
6. Data security measures
9wgame applies a wide range of technical and administrative measures to protect your personal data—
- Data transfers are protected with SSL/TLS encryption
- Databases are secured against unauthorized access
- Multi-Factor Authentication is applied in the backend system for access verification
- Data access is granted based solely on business need-to-know
- Audit logs for data security are reviewed regularly
- An Incident Response Plan for data breaches is in place
While no data transmission over the internet can be guaranteed 100% secure, we always work to apply the highest security standards possible.
7. Player Data Rights
Every player at 9wgame has the following rights regarding their personal information—
- Right to Access: You can request to view the data we have collected and stored about you
- Right to Rectification: You can request that inaccurate or incomplete data be corrected
- Right to Erasure: You can request that your data be deleted, unless restricted by law
- Right to Data Portability: You can request that your data be provided in a readable format
- Right to Restriction: You can request that the use of your data be limited for specified purposes
- Right to Opt Out: You can contact us at any time to stop receiving promotional notifications
To exercise any of the rights above, contact us at [email protected] and we will respond within a reasonable timeframe.
8. Policy on Minors
9wgame services are intended for persons aged 21+ only. We do not knowingly collect personal information from anyone under 21. If we discover that data from a person under 21 has been collected, it will be deleted immediately.
If you become aware that a child has accessed 9wgame by mistake, please notify us immediately at [email protected].
9. Policy Updates
9wgame may update this Privacy Policy at any time due to changes in law, service expansion, or business requirements. Policy changes will be—
- Published on the website with an updated "Last revised date"
- For significant changes, registered players will be notified directly
- Continued use of the website after publication will be taken as acceptance of the revised policy
10. Data Protection Contact
If you have any questions, requests, or complaints regarding this Privacy Policy, you can contact the 9wgame customer support team—
We prioritize data protection and commit to carefully addressing any questions you have about the protection of your personal information. Thank you for choosing 9wgame.